Admin Panel¶
The Admin Panel is accessible only to Super Admin users — the platform operators who manage all stores on the platform.
If you are a store-level Admin or Agent, you do not have access to this section. For platform-level issues (SMS not working, email delivery problems, channel configuration errors), contact your Super Administrator.
Admin Panel sections¶
| Section | Description |
|---|---|
| Stores | View and manage all stores on the platform |
| Platform Setup | Configure global service credentials and settings |
| Automated Provisioning | Monitor and manage automated store creation via Stripe |
| SMS Configuration | Global SMS credentials |
| Email Servers | Email delivery service configuration |
| Stripe Configuration | Subscription billing settings |
| Reports | Platform-wide usage reports |
| Usage Logs | Per-store usage and billing breakdown |
| Login Blocks | View and manage blocked login attempts |
| Moderation Log | Audit trail of user actions across all stores |
| Cron Logs | Status and history of scheduled background tasks |
Multi-tenant architecture¶
The platform is multi-tenant. Each Store is isolated:
- Own contacts and groups
- Own channel configurations
- Own inbox and conversations
- Own campaigns
Super Admins can view and access all stores. Store-level Admins can only see their own store's data.
Platform vs. store settings¶
| Setting type | Who configures | Where |
|---|---|---|
| SMS credentials | Super Admin | Admin Panel → SMS Config |
| Meta App credentials | Super Admin | Admin Panel → Platform Settings |
| Email delivery service | Super Admin | Admin Panel → Email Servers |
| Store branding | Store Admin | Settings → Branding |
| Store channels | Store Admin | Inbox → Channels |
| Store users | Store Admin | Settings → User Management |