Email Senders¶

Email senders are the From addresses used when sending email campaigns. Each sender must be verified to prevent spoofing.

Adding an email sender¶

Go to Settings → Email Senders
Click Add Sender
Enter:
From Name — display name (e.g. "Acme Support")
From Email — the address (e.g. [email protected])
Click Save

Domain verification¶

To send from a custom domain (e.g. @yourdomain.com), you must verify DNS ownership by adding the records shown in Settings → Email Domain.

Records to add¶

Type	Name	Value
TXT	`@` or `yourdomain.com`	SPF record (provided)
CNAME	`dkim._domainkey`	DKIM public key (provided)
CNAME	Tracking subdomain	Tracking CNAME (if applicable)

After adding the records, click Verify Domain. DNS propagation can take up to 24 hours.

Tip

Use a DNS checker like mxtoolbox.com to confirm your records have propagated before clicking Verify.

Default sender¶

The default sender is used when no specific sender is selected in a campaign. Set your default in the sender list by clicking Set as Default.

Email delivery¶

The email delivery service is configured at the platform level by your administrator. Contact your administrator if email delivery is not working.

Testing a sender¶

After adding a sender, use Send Test Email to verify delivery. Enter a test recipient email and click Send. Check your inbox (and spam folder) to confirm receipt.

Removing a sender¶

Click Delete next to a sender. If it is used in any active campaign, you will be prompted to select a replacement sender first.