Email Senders¶
Email senders are the From addresses used when sending email campaigns. Each sender must be verified to prevent spoofing.
Adding an email sender¶
- Go to Settings → Email Senders
- Click Add Sender
- Enter:
- From Name — display name (e.g. "Acme Support")
- From Email — the address (e.g.
[email protected]) - Click Save
Domain verification¶
To send from a custom domain (e.g. @yourdomain.com), you must verify DNS ownership by adding the records shown in Settings → Email Domain.
Records to add¶
| Type | Name | Value |
|---|---|---|
| TXT | @ or yourdomain.com |
SPF record (provided) |
| CNAME | dkim._domainkey |
DKIM public key (provided) |
| CNAME | em |
SendGrid/Postal CNAME (if applicable) |
After adding the records, click Verify Domain. DNS propagation can take up to 24 hours.
Tip
Use a DNS checker like mxtoolbox.com to confirm your records have propagated before clicking Verify.
Default sender¶
The default sender is used when no specific sender is selected in a campaign. Set your default in the sender list by clicking Set as Default.
Email service configuration¶
The email delivery service is configured at the platform level (Admin only):
| Service | Where to configure |
|---|---|
| AWS SES | Admin Panel → Email Servers → AWS SES |
| SendGrid | Admin Panel → Email Servers → SendGrid |
| Postal | Admin Panel → Email Servers → Postal |
Contact your Super Admin if email delivery is not working.
Testing a sender¶
After adding a sender, use Send Test Email to verify delivery. Enter a test recipient email and click Send. Check your inbox (and spam folder) to confirm receipt.
Removing a sender¶
Click Delete next to a sender. If it is used in any active campaign, you will be prompted to select a replacement sender first.