Telegram Channel¶

Connect a Telegram Bot to receive and reply to Telegram messages from the NotifyBulk Inbox.

Requirements¶

Open Telegram and search for @BotFather
Send /newbot
Choose a display name for your bot (e.g. "Acme Support")
Choose a username ending in bot (e.g. acme_support_bot)
BotFather will send you a token like:
7123456789:AAHdqTcvCH1vGWJxfSeofSOs0K73Xc3g
Copy that token — you'll need it in the next step

Go to Inbox → Channels
Click Connect on the Telegram card
Paste your Bot Token in the field
Click Validate — the platform will verify the token with Telegram and show the bot's name
Click Save

On save, NotifyBulk automatically registers a webhook with Telegram so messages are delivered to your inbox in real time.

Field	Description
bot_token	The Telegram Bot API token
bot_username	The bot's @username
bot_name	The bot's display name
webhook_secret	Auto-generated secret for webhook verification

Customer sends message to your Telegram bot
    → Telegram sends update to NotifyBulk webhook
    → Message appears in Inbox

The webhook URL is registered automatically in the format:
https://admin.notifybulk.com/webhooks/telegram.php?store_id=X

Open the conversation in Inbox and type your reply. The message is sent as a Telegram message from your bot.

You can set bot commands via BotFather to give users a menu:

Enter commands in the format:

start - Start a conversation
help - Get help

These are displayed to users in the Telegram app but are handled by your agents via the inbox.

Problem	Solution
"Invalid token" error	Double-check the token copied from BotFather — no extra spaces
Messages not arriving	The webhook may have been overwritten. Reconnect the channel to re-register it
Bot not responding	Verify the channel shows "Connected" status in Inbox → Channels
Webhook registration failed	The platform URL must be publicly accessible over HTTPS