Facebook Messenger Channel¶
Connect your Facebook Page to receive and reply to Messenger conversations directly from the NotifyBulk Inbox.
Requirements¶
- A Facebook Page (not a personal profile)
- Admin access to the Facebook Page
- The Meta App must be configured in the Admin Panel
How it works¶
Customer sends Messenger message to your Facebook Page
→ Meta sends webhook to NotifyBulk
→ Platform matches the Facebook Page ID
→ Message appears in Inbox
Connecting Messenger¶
- Go to Inbox → Channels
- Click Connect on the Messenger card
- Click Login with Facebook — a popup will appear
- Log in with the Facebook account that manages your Page
- Grant the requested permissions (including pages_messaging)
- A list of your Facebook Pages will appear
- Click Connect this page next to the page you want to use
Note
If a Page is already connected for Instagram, connecting it for Messenger will create a separate channel entry. Both can be active simultaneously.
Configuration stored¶
| Field | Description |
|---|---|
| page_id | Facebook Page ID |
| page_name | Display name of the Facebook Page |
| access_token | Page access token for the Meta Graph API |
Sending messages¶
From Inbox, open a Messenger conversation and type your reply. Messages are delivered as Messenger messages from your Facebook Page.
24-hour standard messaging window
Meta enforces a 24-hour window for standard messaging. After 24 hours without a customer message, you can only send using approved Message Tags (e.g. confirmed event updates, post-purchase notifications). Attempting to send outside this window will return a policy error.
Inbound messages¶
All messages sent to your Facebook Page via Messenger appear in Inbox in real time.
Troubleshooting¶
| Problem | Solution |
|---|---|
| Page not appearing in list | Make sure you are logged in with an account that has admin access to the Page |
| Messages not arriving | Reconnect the channel to refresh the webhook subscription |
| "Message outside window" error | The 24h window has passed. You cannot send a free-form message to this customer at this time |
| Token errors | Page access tokens can be revoked if permissions change. Reconnect the channel |