Web Chat¶

Web Chat adds a live chat widget to your website. When a visitor starts a chat, the conversation lands directly in your NotifyBulk Inbox — alongside SMS, WhatsApp, Instagram, Messenger and Telegram — so you reply to everything from one place.

Two ways to add it¶

Your site	How to add Web Chat
WordPress / WooCommerce	Install the NotifyBulk plugin — it adds the widget for you, no code.
Any other site (Shopify, Wix, plain HTML…)	Paste a small JavaScript snippet (below).

The snippet (any website)¶

Copy your snippet from Inbox → Channels → Web Chat and paste it before the closing </body> tag of your site:

<script src="https://admin.notifybulk.com/webchat/widget.js"
        data-site-key="pk_xxxxxxxxxxxxxxxx"
        data-position="bottom-right" async></script>

The site key (pk_…) is public and safe to put in your page — it only identifies your store. The widget is self-contained and isolated, so it won't clash with your site's styles.

Setting it up¶

Go to Inbox → Channels and activate Web Chat.
Add your allowed domains — the websites where the widget is allowed to run (this protects you from someone embedding your chat elsewhere).
Customize the widget and copy your snippet (or connect the WordPress plugin).

Configuration options¶

Option	What it does
Allowed domains	The sites authorized to show your widget.
Language	Widget language — English or Spanish.
Position	Bottom-right or bottom-left of the screen.
Colors	Accent and header color to match your brand.
Welcome message	The first message visitors see when they open the chat.
Office hours	Your weekly schedule. Outside those hours the widget switches to an offline form automatically.

How conversations work¶

When a visitor sends a message, it creates or continues a conversation in your Inbox, and you reply from there like any other channel.
Outside your office hours, the widget shows an offline form that captures the visitor's name, email and message, and tells them when you'll be back. These messages arrive in your Inbox as pending conversations.

Combine it with autoresponders

Pair Web Chat with Autoresponders to greet visitors instantly or share your hours when you're away.

Credits¶

Each visitor message that opens or continues a live chat counts as one credit. Messages left through the offline form (when you're outside office hours) don't consume credits. See SMS Credits for how credits work.

Troubleshooting¶

Problem	Solution
Widget doesn't appear	Make sure the site's domain is listed in Allowed domains, and that the snippet is on the page (or the WordPress plugin is connected).
"This domain is not allowed"	Add the exact domain to Allowed domains in Inbox → Channels → Web Chat.
Messages not arriving	Confirm the Web Chat channel is active and your plan has available credits.