Cancel Account¶

Cancelling your subscription¶

To stop billing without deleting your account, cancel your subscription from Settings → Billing.

Your plan stays active until the end of the current period. After that, SMS sending is disabled but your data (contacts, conversations, campaigns) is preserved.

See Plans & Subscriptions for full details on cancellation and reactivation.

Deleting your account¶

To permanently delete your store and all associated data:

Go to Settings → Cancel Account
Read the warning — this action is irreversible
Enter your password to confirm
Click Delete Account

What gets deleted: - All contacts and groups - All conversations and messages - All campaigns and templates - All channel configurations - Your user account

What is not deleted: - Billing records (retained for accounting purposes) - Sent message logs (retained per legal requirements)

This cannot be undone

Once you delete your account, there is no way to recover your data. Export anything you need before proceeding.

Exporting your data before cancelling¶

Before deleting:

Contacts — go to Contacts → Customers → Export to download a CSV
Campaign history — screenshot or export reports from Marketing
Conversation logs — available in Phone → SMS Log

Need help instead?¶

If you're considering cancelling because of a problem, contact support first — many issues can be resolved without losing your data.